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Our Policies

Ordering Information:


If you are ordering, please use the 'Add to Cart' button for that item. All the information you need to complete your order is on the checkout page that will pop up after you put an item in your shopping cart.

Please note: All items are available as one(1) each. There are not, as a rule, duplicates of any item. These are vintage items, and no longer made. I have only the one(1) item you see on the site available.

What Does that Sign Mean?

Some items have special signs next to them in the shopping cart.  Here is an explanation of what those signs mean...

A  "Sold" sign means an item is no longer available, it has been paid for and shipped and is in the archives section of the website.

A "Hold" sign means an order has been received for that item and that order is in process. Items are marked sold and either moved to archives or deleted after a couple of weeks. Occasionally hold items have a sale pending but not complete. If you are interested in an item on hold, please check with us first regarding availability.
***Items placed in your shopping cart but not completed through checkout and submitted as an order are not placed on hold or considered sold. Having an item in your cart DOES NOT guarantee availability. While we try to mark items as sold or held quickly, sometimes more than one order will come through for an item not yet marked. Priority will be given to the first order received.

"Inquire" signs mean the item is either on display in another local venue or has been loaned out to a publication or production and will be returned. Please inquire about these items as they are usually still available. We can either retrieve it from our cases or let you know when it might be back from loan and available for sale. 

 

Emails & Security

Please be aware; our host provider has taken proactive steps to control SPAM. Emails sent outside of our shopping cart may be blocked by our host or filitered to junk mail and not received by us. The cart is for your security and information contained therein is secure and confidential.


Also note: users MUST have cookies enabled in order to use our shopping cart secure submission (SSL) page. If you are having trouble with entering your credit card info, please go to your preferences in your browser and enable cookies. If that doesn't work, please email us with your order, fax it to 805-473-0894 or phone 805-458-2743. If you do not wish to use the shopping cart, please make sure to put the word 'order' in your email subject heading or the word 'inquiry'. This will help make sure your email is not filtered as Spam. Also, please make sure not to send a blank subject line. This might be filtered by our host as Spam.

If you are not getting a response to emails or a confirmation for your order, it is possible we have not received it or it was filtered. All orders are confirmed, so if you don't get that email, it may mean we did not get your order. Please try our alternate email at adrienne@ajrweb.com or call at 805-458-2743. Please be sure to leave a message including day and time.

Payment Information

Garden Party Collection accepts the following forms of payment via secure (SSL) online shopping cart:
American Express, MasterCard, Visa, Discover, personal check, money order, Paypal (email:adrienne@costumejewel.com) & layaway. Billing address, email and card security code (CVV2) are REQUIRED on all credit card orders. If you do not provide this info, or it does not match bank info, your order can not be processed and may be cancelled. All orders are processed electronically and checked for address and code match. We reserve the right to cancel any order which does not have CVV2 and AVS match.


All payments must be in US dollars and all payments must be made within three (3) days of the order date, except for check/MO payments, which must be received withing ten (10) days. Items with pending payments will be marked with a 'hold' tag on the site until payment is received and processed. If payment is not received within specified time, the order will be cancelled, notification of cancellation will be made via email and items returned to inventory.

Layaway


Layaway terms are 1/3 down, non-refundable deposit, balance due within 60 days of order date and is available only on orders of $100.00 or more. Any layaway not paid in full in the 60 day period will once again be offered for sale on the website, as part of inventory. After the 60 day period, balance may be paid in full as long as item remains available. Please note regarding layaway returns: While all items on the site are under the 100% satisfaction guarantee and can be returned, layaway items may be returned for store credit only.


If you wish to use another form of payment, you must contact us first, for authorization.
Our shopping cart generates an invoice detailing all order info and emails it to the address you submit with the form. Additionally, we will confirm receiving your order within 48 hours via a second email, which will include shipment date. Please be sure you submit a valid, working email address. We will not be able to process your order if we can't get a hold of you.

Garden Party Collection reserves the right to refuse any order that does not provide a valid, working email address or where customer information is unclear or suspicious. All credit card orders are subject to address verification and authorization, and require a current phone number and billing address. Any order received without current and valid contact information is subject to cancellation.

International Orders

International orders are gladly accepted, all international orders MUST be placed through the site's shopping cart system. All int'l orders may be subject to customs/taxes fees to be paid by the recipient at the discretion of the country you're in. We have no control over customs/import charges and are not responsible for any charges incurred in your country upon receipt of any order from Garden Party Collection.  We reserve the right to verify foreign IP, domain, shipping and credit card information and the right to cancel any order in which verification cannot be obtained. Due to rampant credit card fraud from some countries, we may opt not to accept credit cards from those countries. We will not accept any order with an Indonesia, any African Nation or Georgia (the country, not the state) IP address, domain, host, email address, billing or shipping address. No exceptions.


International orders can be subject to address verification and may require a fax of cardholder signature and copy of credit card, front and back, to 805-473-0894. 


Garden Party Collection reserves the right to cancel any order which does not comply with these policies.

Shipping Information


All US items will be shipped via USPS (US Postal Service) with delivery confirmation unless otherwise stated. Standard shipping through the site's shopping cart is via insured priority with confirmation, arrival 2-4 days in the US.

Shipment tracking is available via USPS website at usps.com, we will provide a tracking number for all Priority and Express shipments. Customers can request, in advance, first class shipping, arrival 2-7 days, insurance at our discretion. We are not responsible for damage in transit if insurance is declined.


International orders under $100.00 are typically not insured, though insurance can be requested. Insurance may not be available to all countries.


Shipping costs are as follows:


US ORDERS Priority insured 2-4 days = $7.00
US ORDERS Express mail insured 1-2 days guaranteed = $23.00
US ORDERS UPS overnight (next day shipping) = $45.00
All INT'L ORDERS Air Mail 5-21 days (no time guarantee, can take several weeks) = $ 13.00
CANADA (only) Global Priority = $25.00
All other INT'L ORDERS Global Priority 6-10 days = $35.00
INT'L ORDERS International Priority Express 3-5 days = $70.00

Please note: Int'l orders submitted with US shipping charges will be sent via international air mail and the difference in cost automatically charged to your Paypal or credit card. Please select the correct shipping method in our shopping cart when placing your order. Air mail typically takes between 1-3 weeks, longer to some countries and there is not tracking available. Once it is sent, we have no way of knowing how long it might take. 


Garden Party is not responsible for loss or damage on US shipment where insurance has been declined.

Garden Party Collection is NOT responsible for ANY postal theft, damage or loss or customs hold in other countries. Some countries take longer than the stated delivery times, so be patient. Some countries have known postal problems and once a package leaves the US, it is in the hands of the receiving country's postal service. If tracking was not purchased, we have no control over finding a package stuck in another country's postal or customs service. We are not responsible for length of delibvery time. 


***ITALY has rampant internal postal issue, including theft, corruption and extremely long delays. Any orders shipped to Italy REQUIRE a traceable form of shipment, air mail service is NOT available on any order shipping to Italy. Please contact us in advance with any questions or concerns. Garden Party Collection is NOT responsible for any delays or losses on Italian shipments.


Shipping cost is determined by order amount via the pull down menu on the first page of your shopping cart.
USPS Express and UPS next air delivery are also available via the pull-down menu at additional charge. Items are shipped promptly pending payment authorization,


Credit cards, Paypal and money orders ship within 1-2 days. If paid via personal check; ship in 7-10 days after receipt of check.

 

You will received a shipping confirmation email after your order is placed confirming availability and informing you of your ship date. Ship dates are occasionally delayed due to out-of-office occurrences, you will be notified in your confirmation email of any shipping delays.


If a package is lost and was insured, claims will be handled by us, refund given only when claim is complete. Claims can not be filed until 30 days after package was shipped (45 days for international). If package is lost and insurance was not available/purchased for that order, Garden Party Collection will NOT be responsible.


If you have a special shipping request, we will do our best to accommodate, please don't hesitate to fill out the special instructions box on your order form or contact us directly via email or phone. If you have a RUSH order, please call, to guarantee we see your order quickly enough.


Registered, insured or Express Global shipping MAY be available to some countries, email us for availability and cost. Customs documents are filled out using the correct amount of purchase and the description 'used fashion accessory' is used, the item will be checked as 'merchandise'.


If your requirements are different, please let us know so we may discuss. Garden Party Collection is NOT responsible for customs fees, duty or any other fees or taxes levied by any country upon receipt of any item purchased from us. International buyers are responsible for any or all import fees/taxes/duties.

Satisfaction Guarantee


We have a 100% satisfaction policy! We want you to be happy with your purchase so please be sure to read all descriptions and size and condition info. All items are original and unrestored unless otherwise stated.
Returns accepted for FULL refund of purchase price excluding shipping/insurance, you MUST notify us within 48 hours via email or phone upon receipt for return authorization. Exceptions are the few items marked 'as is', these items can not be returned for any reason and layaway items, which can be returned for store credit only.


Items must be received back within 7 days from notice of return and MUST be shipped back to us insured. Items not received within ten (10) days will be charged a 25% re-stocking charge. NO exceptions. Items returned after 30 days will NOT be eligible for refund. Return shipping charges will not be refunded except with prior authorization.
Refunds will be made only after receipt of returned merchandise in same condition as originally shipped and pictured on this site. Itms exchanged, used or altered in any way will not be accepted for refund. 25% re-stocking charge WILL BE ASSESSED if items are returned without prior authorization or returned without following these written guidelines. Items returned in different condition than originally shipped will not be accepted and refund will not be issued.

**Special note: we are not interested in buying back pieces at a future date that were bought from us. Items may not be sent back to be traded in for store credit beyond our 7 day return policy. No exceptions! For our protection, refunds will only be given on diamond jewelry once it has been ascertained, by our certified jeweler, that the stone(s) returned is the one shipped.


Please note:
We are not responsible for shipping damage or loss. Items which are insured and arrive damaged or are lost will be handled via claim with the US postal service. We are happy to assist in the paperwork for any claims necessary. We are not responsible for uninsured items, and can not to be held responsible for any items (insured or not) which are delayed, lost or damaged by the post office or any other shipper. The post office requires a 30 day waiting period on items lost, we can not begin claim proceedings or refund for those items until after that 30 days.
Please do not hesitate to contact us with any questions about this policy, your satisfaction is important.

Condition Rating


Excellent
= Almost new condition, no noticeable flaws, dull, dark or yellow stones, virtually no plating or enamel loss


Very Good =
some minor signs of wear or age i.e. slight wear to plate or enamel, minor foil damage possible on a couple of stones, etc. Rhinestone may be slightly dull or a few with a slight yellow tinge, but still with lots of sprakle. Flaws will be minor and just enough to downgrade from 'excellent'. See item description for additional specifics, if necessary.


Good =
clear signs of wear and age, specifics pointed out in item description. Noticeable plating and/or enamel loss, dull, yellow or graying stones, obviously replaced stones.


Fair
= major condition problems i.e. broken pin stems, serious wear, deterioration of stones, missing stones. Pricing has been reduced due to condition issues.


Please don't hesitate to ask if you have questions about our condition rating.

Our position on restoration:

Garden Party Collection vintage jewelry is in its original condition. We do not restore plating, enamel or completely re-stone pieces. For the most part, rhinestones are all original, though we do reserve the right to occasionally replace a missing stone or two. We ask you to be aware that our jewelry is, for the most part, 40 years old or older, please do not expect vintage pieces to look like they were purchased yesterday. Even pieces in excellent condition with no flaws or damage may not look brand new. If there are flaws, damage or noticeable signs of age it will be mentioned in the condition. Some items will have repairs, generally these are 'as found' though we will occasionally send a piece out for repair and will alway mention any repairs as part of the overall condition.


Many vintage jewelry dealers do have vintage items completely restored to 'as new' condition. Our years of experience have given us feedback that most jewelry buyers and collectors prefer original, unrestored condition, and they can then restore or not according to their particular specifications. We feel is is our job to represent vintage items accurately, not to alter the original design and materials of collectable jewelry.

A word about attributions:

The word 'attribute' is used to indicate that something is not signed, but has been positively identified as being made by a certain company, designer or artist, or in a specific country. We only make an attribution if we're positive, however attributions are, by definition, an opinion. If we're not positive, we'll note in the description that it can possibly be attributed to, or is 'maybe made' by whomever. Attributions are based on nearly 3 decades of experience with vintage costume jewelry, and a library of over 150 reference books specifically relating to vintage costume jewelry. We are very careful with the attributions we make and can back up our opinion. If you have any question about any attribution on the site, please don't hesitate to email or call, we're happy to explain and/or offer references.